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Guest Services Associate
Go Rentals Oakland, CA
$43k-55k (estimate)
Full Time | Consumer Services 4 Months Ago
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Go Rentals is Hiring a Guest Services Associate Near Oakland, CA

About Us
Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to the needs of Guests as well as aviation, travel, and hospitality professionals, with an extraordinary level of personalized service, beautifully maintained vehicles, and a dedicated team who go to heroic lengths to make the travel experience enjoyable, memorable, and convenient. We are proud to be the official Forbes Travel Guides, Elite Car Rental Provider.
Go Rentals wants to see our team grow, advance, and thrive. We cultivate a culture of curiosity and continual learning, starting with our proprietary in-house training for all new hires. We promote from within, and encourage our team members to actively engage with our partners, Guests, and peers as part of their career development. At Go Rentals, your personal growth matters just as much as your professional growth.

About You
If you live for luxury, Go Rentals is looking for you.
We seek a talented guest service associate who:
Is hospitality minded & understands first-class service
Is comfortable & professional with high-profile guests
Is ready to learn, create, & collaborate with a fun team of people
Is driven to experience life, loves to travel & appreciates the finer luxuries
Is excited about limitless growth & earning opportunities

Due to our impeccable reputation we continue to experience exceptional growth! If you are looking for a long-lasting employer that can provide ample opportunities for advancement, excellent pay, and benefits, please come and build a career with us!

Full-Time Employee Company Benefits
Medical
Dental Low and Vision paid 100% by employer
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
Employee Assistance Program
Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
Identity Theft Assistance Services
Travel Assistance Services
Pharmacy Discount Programs through CVS & Good RX
Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
401(k) Retirement Program
2 Weeks accrued Vacation with cash out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
$1,000.00 Referral Bonus Program for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Commission Program
Access to a full library of hundreds of online professional career training; from sales to software and nearly every-thing in between

Go Rentals is an equal-opportunity employer and is committed to providing a workplace that is free from discrimination of any kind. We are dedicated to promoting diversity and inclusion in all aspects of employment, including recruitment, hiring, promotions, and all other employment practices. We comply with all applicable laws and regulations, including the California Fair Employment and Housing Act (FEHA) and Federal Anti-Discrimination laws; we adhere to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), the Americans with Disabilities Act (ADA), and other federal laws that prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal or state law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by state or federal law. We encourage individuals from underrepresented groups to apply and join our team. If you have a disability and require reasonable accommodation in the application or hiring process, please contact us. We are committed to ensuring equal opportunity for all qualified individuals. Go Rentals prohibits any form of discrimination or harassment in the workplace. We take complaints seriously and will take appropriate action if any such conduct is reported.

We believe that a diverse and inclusive workforce is essential to our success. By working together and valuing our differences, we can continue to create an environment where everyone feels respected and has the opportunity to thrive.

Basic Qualifications

  • Must have a Valid Unrestricted Driver’s License
  • Must have one to two years of driving experience and be insurable
  • Must be 21 years of age or older (Not Montana or Hawaii)
  • Previous auto detailing experience is preferred but not required.
  • Minimum of a high school diploma or GED equivalent.
  • Willing and able to work in various weather conditions, as job duties require exposure to outdoor elements, including both hot and cold conditions, rain, snow, wind, etc.
  • Maintain an unrestricted, valid driver's license and a safe driving record
  • Willing and able to operate all types of automotive vehicles on different routes, including streets, boulevards, freeways, bridges, and tollways.
  • Must be willing and able to meet necessary security and safety requirements to work on airport grounds, resort hotels, and general aviation properties.
  • Proficiency in using navigation tools to navigate assigned routes efficiently.
  • Has excellent English-speaking communication skills, both verbal and written, will be interacting with customers. Bilingual candidates are a plus!
  • Willing and able to use state of the art computerized tools, like a computer, tablet, Mobile Phone, and other electronic devises.
  • Physical ability to sit, walk, and stand for 8-10 hours daily.
  • Willing and able to quickly enter and exit various types of vehicles, including exotic, luxury, SUVs, and large SUVs.
  • Willing and able to perform physical tasks such as reaching, bending, stretching, crouching, and kneeling.
  • Willing and able to easily detail and clean all sizes of vehicles for up to 8 hours
  • Able and willing to work a rotating schedule, including weekends, evenings, and holidays

Note: All job requirements are subject to reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

  • This job posting is only a representation of the position, not a complete job description.

Preferred Qualifications
Experience in Aviation, Auto Rental, Guest Services, or Hospitality
Willingness to travel for extended periods
Smartphone/tablet/technology savvy
College degree

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$43k-55k (estimate)

POST DATE

12/31/2023

EXPIRATION DATE

06/06/2024

WEBSITE

gorentals.com

HEADQUARTERS

SAN DIEGO, CA

SIZE

25 - 50

FOUNDED

1995

TYPE

Private

REVENUE

$5M - $10M

INDUSTRY

Consumer Services

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The job skills required for Guest Services Associate include Customer Service, Communication Skills, Planning, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Associate job description and responsibilities

An associate guest service also manages membership application requests and evaluates eligibility.

02/18/2022: Worcester, MA

Monitor and operate various PBX equipment's and manage all calls and schedule all wakeup calls and provide services to guests as per requirement.

12/29/2021: Sacramento, CA

Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.

02/10/2022: New Brunswick, NJ

Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.

03/03/2022: Santa Cruz, CA

Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.

01/05/2022: Toledo, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Associate jobs

View more details on Guest Services Associate salaries across the United States.

03/25/2022: Jacksonville, FL

Guest services associate are hospitality specialists who typically work at hotels.

02/18/2022: Savannah, GA

See the full list of Guest Services Associate skills.

03/03/2022: Poughkeepsie, NY

According to resumes from both Guest Services Associates and Service Agents, some of the skills necessary to complete the responsibilities of each role are similar.

02/25/2022: Dayton, OH

Helping employees understand different services and products they are unfamiliar with.

02/19/2022: Springfield, OH

Step 3: View the best colleges and universities for Guest Services Associate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College